FAQ

The questions buyers ask first.

Straight answers on what ANDR3W does, how we handle security and compliance, how we integrate, and how we engage. If your question is not here, ask us.

The platform

What exactly does ANDR3W do?
ANDR3W is enterprise AI that takes on complete administrative and operational workflows for hospitals, health systems, and group purchasing organizations. It connects to your systems, runs the work on its own cadence, and escalates anything that needs a human decision.
Is this a chatbot or a copilot?
Neither. A chatbot answers questions and a copilot waits to be prompted. ANDR3W owns a process end to end and executes it, while keeping people in control of the decisions that matter.
What does ANDR3W not do?
It is not a medical device and is not for clinical diagnosis, treatment decisions, or patient-facing medical advice. Our focus is administrative and operational work that does not require clinical or patient data.
How do you keep humans in control?
Every deployment includes approval gates where you want them and a complete, reviewable audit trail of every action ANDR3W takes. You decide what runs autonomously and what requires sign-off.

Security & compliance

Do you train your models on our data?
No. We do not train or fine-tune models on your data. It is used only to perform the work you direct, and it stays isolated per tenant.
Where is our data hosted?
On secure, US-region cloud infrastructure, encrypted in transit and at rest, with per-customer tenant isolation and least-privilege access.
Will you sign a BAA?
Yes. Where a deployment would have ANDR3W handle protected health information, we do so only under a Business Associate Agreement and only as that agreement permits.
Are you HIPAA compliant, SOC 2, or HITRUST certified?
We are precise about this because your risk team will check. The platform is designed around HIPAA Security Rule safeguards, an independent SOC 2 Type II examination is underway, and HITRUST is on our roadmap. We will always tell you exactly where a given certification stands.
Do you handle PHI?
Our current focus is administrative and operational work that does not require clinical or patient data, which keeps risk low by design. Where a specific deployment does involve PHI, it is processed only under a BAA and on BAA-covered infrastructure and model configurations.
Will you complete our security questionnaire?
Yes. We expect a full vendor security review and are glad to complete questionnaires and walk your security, compliance, and IT teams through our architecture and controls.

Integration & implementation

What systems do you integrate with?
ANDR3W connects through authenticated, least-privilege integrations to the platforms your teams already run, including EHR and EMR systems, ERP and supply chain, revenue cycle and billing, ITSM and collaboration tools, and identity systems. It meets your stack where it is.
Do we have to rip and replace anything?
No. ANDR3W works inside your existing systems of record. There is nothing to replace.
How does a deployment start?
We begin with a briefing on your operational workflows, scope a first high-value workflow with you, connect to the relevant systems under least-privilege access, and configure ANDR3W to how your work actually gets done, with your oversight throughout.

Commercial

How is ANDR3W priced?
ANDR3W is an enterprise subscription, scoped to your health system and priced to the work it takes on, with onboarding and implementation included. Request a briefing for a tailored proposal.
How do we get started?
Request a briefing. We will walk through your workflows and show where ANDR3W can take the load, and your security and procurement teams can begin their review in parallel.

Still have questions?

Request a briefing and we will get your team the answers, including a full walk-through for security and procurement.

Request a briefing